SHIPPING
- Orders are processed and shipped from our storefront in Tifton, Georgia within 1-2 business days.
- Orders are not shipped on Mondays or major US holidays.
- Unexpected delays with USPS or UPS may increase delivery time.
- We ship only within the United States including U.S. Territories and Military APO/FPO addresses.
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Please Note: Once your shipment has left our hands and entered the possession of the USPS or UPS, we are no longer responsible for your package. In the unlikely event that your package is lost, stolen, or damaged, you should contact the shipping carrier and file a claim using the tracking information provided. No refunds or replacement items will be issued until the claim is settled.
We are required to apply 8% sales tax to all orders shipped within the state of Georgia.
RETURNS
We hope there's not, but... if there is an issue with your order, please initiate a request for return within 10 days of the order date printed on the reverse side of this packing slip by emailing orders@madison-drake.com with the item(s) and reason for return. Upon approval, you will receive shipping instructions and a pre-paid return label* via email. Items must be received by us within 5 days of the approval date to receive a refund. Packages received without prior notification and/or approval will be refused. Returns are subject to a 15% restocking fee.
- Returned items must be in new condition with original tags attached and free of smoke, pet hair and any odors. Items appearing to have been worn and/or returned without tags will be documented and sent back to you without refund.
- The following items are considered final sale and are not eligible for return or exchange:
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Sale merchandise. This includes any merchandise purchased for less than regular price, as well as those discounted using a promotional code.
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Seasonal / Holiday items. Merchandise in which wear or use is traditionally limited to a particular season (i.e. Easter, Christmas, July 4th, Back to School, Thanksgiving, and pumpkin-themed items).
- Hair accessories
- Personalized items
- Shoes
- Socks, Tights, and Leggings
- Swimsuits
- Items purchased using ShopPay Installments or AfterPay
- Exchanges are treated as new orders. Simply place your order online for the replacement item, and return the original item using the information above.
- Shipping charges are not refundable. Shipping fees will be deducted from the amount of your refund for any item(s) originally shipped to you free of charge.
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*Return shipping costs will be deducted from your refund if using our pre-paid shipping label.
- If you do not use our pre-paid return shipping label, send your return to:
Madison-Drake Children’s Boutique
Attn: Returns / Order #: ___________
112 East 12th Street
Tifton, GA 31794
Insurance and tracking are strongly recommended to protect you against loss or damage.
- Once we receive your package, a refund will be issued using your original method of payment. Please allow 2-3 business days for processing.
