Returns & Exchanges

We hope there's not, but... if there is an issue with your order, please initiate a request for return within 10 days of the order date printed on the reverse side of this packing slip by emailing orders@madison-drake.com with the item(s) and reason for return. Upon approval, you will receive shipping instructions and a pre-paid return label* via email. Items must be received by us within 5 days of the approval date to receive a refund. Packages received without prior notification and/or approval will be refused. Returns are subject to a 15% restocking fee.

  • Returned items must be in new condition with original tags attached and free of smoke, pet hair and any odors. Items appearing to have been worn and/or returned without tags will be documented and sent back to you without refund.
  • Exchanges are treated as new orders. Simply place your order online for the replacement item, and return the original item using the information above.
  • The following items are considered final sale and are not eligible for return or exchange:
      • Sale merchandise. This includes any merchandise purchased for less than regular price, as well as those discounted using a promotional code.
      • Seasonal / Holiday items.Merchandise in which wear or use is traditionally limited to a particular season (i.e. Easter, Christmas, July 4th, Back to School, Thanksgiving, and pumpkin-themed items).
      • Hair accessories
      • Personalized items
      • Shoes
      • Socks, Tights, and Leggings
      • Swimsuits
      • Items purchased using ShopPay Installments
  • Shipping charges are not refundable. Shipping fees will be deducted from the amount of your refund for any item(s) originally shipped to you free of charge.
  • *Return shipping costs will be deducted from your refund if using our pre-paid shipping label.
  • If you do not use our pre-paid return shipping label, send your return to:

Madison-Drake Children’s Boutique
Attn: Returns / Order #: ___________
112 East 12th Street
Tifton, GA 31794


Insurance and tracking are strongly recommended to protect you against loss or damage.

  • Once we receive your package, a refund will be issued using your original method of payment. Please allow 3-5 business days for processing.